Lazada Refund Letter

Hello Lazada,

The item I received has a defective LCD at the lower bottom left corner of the monitor. It bleeds on a black background, amber when changed to white background, and brown/Green when in dark gray background. I can not tolerate this thing as I am anxious that this might spread throughout the LCD screen in the long run.

Order #230595435956416
Tracking Number: JRM500372946

Product Name: 24 Inch Curve Monitor Super Slim and Sleek Design
Product Link: https://www.lazada.com.ph/-i217644355-s283960481.html
Shop Name: MRK
Shop Link: https://www.lazada.com.ph/shop/mrk/

I've talk/chat to the shop and sent the video proof to confirm the defective unit on their end and refund me through a wallet or change a working non-defective unit.

Here's a video I've recorded.
File: Raw file
Size: 260MB
Video Duration: 2 minutes and 10 seconds
Link to download: https://mega.nz/#F!xEUFjazK!m3qSSBHyr_1_AprAoXKA3A

I hope you understand this matter. I'd like to request the MRK shop to refund me through a wallet or give me a non-defective unit.

Yours truly,
Mark Quitong

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